Position Summary
Every day, thousands of customers rely on TVEyes to monitor, analyze, and gain insights from broadcast and podcast content around the world. Our data empowers businesses, agencies, and organizations to stay informed, respond in real-time, and shape their media strategies through comprehensive media intelligence solutions.
As a Client Growth Executive / Account Manager, you will serve as a trusted advisor to our clients, ensuring they maximize the value of TVEyes. You’ll be responsible for managing a portfolio of customers, conducting strategic business reviews, identifying growth opportunities, and collaborating with internal teams to enhance the customer experience.
What You’ll Do:
- Manage and Grow Client Relationships
- Serve as the primary point of contact for a portfolio of accounts
- Conduct Quarterly Business Reviews (QBRs) to review platform usage, share insights, and ensure customer satisfaction
- Proactively identify upsell and expansion opportunities to drive revenue growth
- Ensure timely renewals and contract extensions by demonstrating value
- Drive Customer Engagement & Retention
- Educate clients on best practices, new features, and product enhancements
- Ensure clients are maximizing their use of the platform by providing strategic guidance and workflow recommendations
- Act as the voice of the customer, sharing insights with product and leadership teams to enhance the platform
- Sales & Growth Strategy
- Identify and pursue cross-sell opportunities for additional TVEyes products and services
- Collaborate with marketing and sales teams on campaigns and strategic outreach
- Maintain detailed records of customer interactions, feedback, and account status in CRM
What We’re Looking For:
- 5+ years of experience in Account Management, Customer Success, or Sales (preferably in SaaS, Media, or PR/Marketing industries)
- Strong relationship-building and consultative selling skills
- Ability to analyze customer needs and offer strategic recommendations
- Experience conducting business reviews, client consultations, and strategic account planning
- Familiarity with media monitoring, PR, or digital marketing tools is a plus
- Excellent communication, presentation, and problem-solving skills
- Proficiency in CRM tools (Salesforce, HubSpot, or similar)
Why Join TVEyes?
- Opportunity to work with an industry-leading product and make a tangible impact on TVEyes’ growth.
- A collaborative, remote-friendly work culture with the support of a high-performing team.
- Competitive salary and benefits package, with opportunities for professional development.
To Apply:
Please submit your resume and cover letter to Jobs@TVEyes.com.
