TVEyes Customer Success
You’re focused on your success. So are we. That’s our promise.
SHARP, INSIGHTFUL SUPPORT SO YOU GET THE MOST FROM BROADCAST MONITORING
Our dedicated customer success team ensures you gain the most value from broadcast media monitoring in every campaign, every line of business, and every situation. Engage our consultants to create strategic monitoring plans, track the right metrics, conduct regular executive business reviews, and learn tips to maximize your visibility.
H O W I T W O R K S
EXECUTIVE BUSINESS REVIEWS
Improve your outcomes. Our customer success team will walk you through a custom analysis of your program at regular checkpoints. Together, we’ll evaluate progress against goals and determine what adjustments are needed to optimize your monitoring program for greater value.
METRICS REPORTS
You can’t manage what you can’t measure. To keep your program on track, we’ll be happy to send you a report that includes key metrics, usage statistics, recommendations and more. Plan your next move based on solid data and insights.
BEST PRACTICE COMMUNICATIONS
Get better search results with ongoing training opportunities and how-to tips sent directly to your email. Our customer team will share best practices to help you get better visibility into everything you have in progress. Our regular communications will help you learn how to create and refine advanced searches including Boolean logic, gather competitive intelligence, analyze coverage in a crisis, and much more.
DEDICATED SUPPORT TEAM
Our customer success team includes both product consultants and subject matter experts who will give you an early heads-up on ways to improve your program, plus be available whenever you have a question or need immediate help. Consider us your day-to-day partners, as committed to your success as you are.
Benefits
High impact insights
Dedicated customer support
Answers to urgent questions
Training opportunities
Improved product knowledge
Mastery of best practices
More effective data analysis
Improved accuracy of data and reports
Increased value of investment
